In the Cloud

More and more organizations are experiencing the operational benefits and flexibility of moving to the cloud.
Our fully managed cloud based service allows you to reliably outsource the infrastructure and management of your IBM ECM systems. Whether you choose to outsource your production environment or multiple environments, we’ll tailor a support package that is scalable, secure and makes business sense to you.

Our standard offering is based upon IBM’s Softlayer which allows for full integration with existing on-premise and cloud-based solutions. If you have a preferred IaaS provider, we’ll be happy to explore working with them.

What does our service provide?

  • Disaster recovery
  • Back ups
  • High availability
  • Support for multiple environments (Development, Test & Production)
  • VPN Connectivity
  • Integration with existing customer LOB systems
  • Corrective, preventive and perfective support programs that prevent poor system performance and system outages
  • Regularly scheduled health checks, system performance reports and review meetings
  • Ability to work within your existing support process and tools
  • Dedicated Support Portal
  • Range of ITIL-compliant support options, up to 24x7x365
  • Customer-centric, bespoke support solutions to meet your specific service needs
  • Incident, problem and/or event management, based on your needs
  • Access management and/or request fulfillment
  • Training and mentoring options
  • Service operation, configuration and/or change management
  • Solution analysis and analytics
  • Proactive solution rather than reactive
  • Service Level Reporting & Review Meetings
  • Ability to maintain up-to-date documentation on Supported Application/Software

Migrating to the cloud

Whether you’re an existing IBM Filenet, P8, Image Services or Content Services customer OR use a non IBM Enterprise Content Management or file system, our qualified and experienced consultants will assist throughout the lifecycle of your migration.

The benefits to you

Peace of Mind

You don’t need to worry about:

  • internal management of your system
  • upgrades or fix packs
  • training internal staff, as we have multiple resources on hand to cover


  • We take responsibility for maintaining agreed up time and SLA’s
  • We have expertise in helping you move on-premise to cloud
  • We will fully manage the day-to-day operations, deployments and support of your systems
  • We offer a highly experienced support team - the majority are ex IBM ECM employees, holding at least 15 years’ experience in their own field


  • We have full access to IBM ECM labs for quick problem resolution
  • You can speak to someone 24/7 about your system
  • You can maximize your solution investment through world-class support
  • You can combine support with Agile methods, promoting continuous delivery and integration
  • You’ll have a dedicated Service Delivery/Account Manager to look after your service
  • We offer performance monitoring to tailor support to your needs, increasing efficiency


  • We offer multiple support packages with the features and Service Level Agreements to fit your business requirements
  • We provide fully customized SLAs, tailored to your business and operational needs
  • You can reduce the cost of support through standardized delivery options
  • You can leverage significant ECM services support and experience

Assistance with application integration

When moving to the cloud, it’s vital you consider how you’re going to successfully integrate your existing applications. We’ve got extensive experience in helping clients with best practices to achieve this.


Our preferred infrastructure cloud provider is IBM’s Softlayer. However, we’re completely flexible and if you have a particular preference to use an alternative vendor, we’d be happy to explore working with them.

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