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Support

Where You Need It, When You Need It

Maximize your uptime with our professional support services.

Neocol Support includes Corrective, Preventive, and Perfective programs to combat poor system performance and limit system outages. Access your Neocol Support team domestically or from abroad, via email, phone or other remote connection points. Neocol’s Customer Service portal also includes a deep knowledge base, answering the most frequently asked questions and much more.

Regardless of the type of support your business needs, our team will always take a hands-on, speedy approach. We triage the concerns and contact the appropriate software vendors to manage and resolve the issues at hand for you. Support services include:

  • Corrective, Preventive, and Perfective programs
  • Global 24/7 availability options
  • Remote and on-site and hybrid options
  • Regularly scheduled health checks, system performance reports, and review meetings
  • Training and mentoring of your administrators and developers
  • Support packages available, featuring SLAs

Regardless of the type of support your business needs, our team will always take a hands-on, speedy approach. We triage the concerns and contact the appropriate software vendors to manage and resolve the issues at hand for you.

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