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On Premise

We understand organizations don’t always have the skills in-house, or want to invest in resources to manage and maintain critical business systems, such as IBM ECM. That’s why we’re proud to provide global 24×7 fully managed on premise support, delivered by our skilled ECM consultants remotely or on site.

We tailor our offerings to meet your exact needs and environments. Our highly experienced support staff will work seamlessly as part of your support team adopting your technologies and processes.

We also offer additional support options.

Our Services Provide

  • Dedicated Support Portal
  • Range of ITIL-compliant support options, up to 24x7x365
  • Customer-centric, bespoke support solutions to meet your specific service needs
  • Incident, problem and/or event management, based on your needs
  • Access management and/or request fulfilment
  • Service operation, configuration and/or change management
  • Solution analysis and analytics
  • Onsite/offsite model as required
  • Support for multiple environments (Development, Test & Production)
  • Corrective, preventive and perfective support programs that prevent poor system performance and system outages
  • Proactive solution rather than reactive
  • Regularly scheduled health checks
  • Service Level Reporting & Review Meetings
  • Training and mentoring options
  • Ability to work within your existing support process and tools
  • Ability to maintain up-to-date documentation on Supported Application/Software

The benefits to you

Peace of Mind

You don’t need to worry about:

  • internal management of your system
  • upgrades or fix packs
  • training internal staff, as we have multiple resources on hand to cover
Trust

Trust

  • We take responsibility for maintaining agreed up time and SLA’s
  • We have expertise in helping you move on-premise to cloud
  • We will fully manage the day-to-day operations, deployments and support of your systems
  • We offer a highly experienced support team - the majority are ex IBM ECM employees, holding at least 15 years’ experience in their own field
Efficiency

Efficiency

  • We have full access to IBM ECM labs for quick problem resolution
  • You can speak to someone 24/7 about your system
  • You can maximize your solution investment through world-class support
  • You can combine support with Agile methods, promoting continuous delivery and integration
  • You’ll have a dedicated Service Delivery/Account Manager to look after your service
  • We offer performance monitoring to tailor support to your needs, increasing efficiency
Choice

Choice

  • We offer multiple support packages with the features and Service Level Agreements to fit your business requirements
  • We provide fully customized SLAs, tailored to your business and operational needs
  • You can reduce the cost of support through standardized delivery options
  • You can leverage significant ECM services support and experience

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