Self-Service Drives Subscription Growth
Meet your customers where they want to be met to drive loyalty
Technology Should Empower Your Subscription Business, Not Stand In Its Way.
Eliminate Customers Repeating Themselves
Customers having to repeat themselves across different channels and technologies frustrates customers and wastes agent’s time.
Create Personalized Support
Customer’s thrive in an environment that demonstrates personalization across the entire customer lifecycle
Equip Agents with All Customer Context
Improve the customer handling process by providing an intuitive solution that promotes customer data and touchpoint transparency – it’ll improve agent experience
Accelerator Core Capabilities
Subscription & Contract Management
Unlock your customer’s ability to view & manage their subscriptions
Self Service Payments, Billing, and Invoicing
Create transparency & ownership of billing & invoicing
Knowledge Article Exposure
Equip your customers to learn, grow, and support themselves through key insight
Chat Support
Expedite your customer’s ability to interact with your customer service team
Case Management
Get timely answers to critical questions ensuring positive customer sentiment
See it in action
For many subscription companies, empowering their customers to self-serve their entire subscription lifecycle is key to success. Meeting your customers where and how they want to be met is a requirement, not a nice-to-have. Leverage the Salesforce platform and Neocol’s domain and technical prowess with subscription businesses to delight your customers and grow a more profitable top-line.
“Neocol is an amazing Partner, I highly recommend this Partner for any Salesforce CPQ and Billing Implementations. They are technically strong, have great communication, Process-oriented, very flexible throughout the implementation, and looking to meet our business needs”
