Business Process Re-Engineering (BPR) focuses on the analysis and redesign of business processes and workflows within an organization. BPR most often involves the redesign of core business processes to achieve dramatic improvements in efficiency, productivity and quality.
One method of business process re-engineering is to begin with a blank whiteboard to completely rewrite existing processes. This BPR exercise is typically used to redesign and adopt new processes which place increased emphasis on strategic goals, new product development and meeting customer needs - all which will deliver more value to the customer.
Business process re-engineering is a dramatic change initiative that most companies can benefit from before engaging in a digital transformation such as a Salesforce implementation.
What can you gain from a consultant led BPR engagement?
- Reduce costs and cycle times by eliminating bottlenecks and unnecessary manual intervention.
- Reorganization of roles and responsibilities.
- Accelerates the flow of information and eliminates errors and rework caused by multiple handoffs.
- Redesign core processes and organize the business into more collaborative cross-functional teams.
- Improve business processes, communication and efficiency across the organization.
How Companies Use BPR
Organizations improve the quality of their services to add value to customer and to stay current and innovative as a differentiator of their competitors. Implementing new policies and procedures provides clear ownership of processes and workflow throughout an organization. Employees gain buy-in and responsibility for their output and can measure their performance based on objectives and key results (OKRs) which should always be established when creating new policies and processes.
Business process re-engineering is not a fast fix. It takes time and commitment from leadership and every business unit in an organization to be successful. It is a bold move to rethink how you work to improve customer service, cut operational costs, and become world-class competitors before investing in technology - following the framework for change centered around people, process and technology.
Leading organizations are taking these steps to create new business processes rather than refining existing processes to fit into the square peg of how things have always been done.
How to Get Started
Before you start this process, it is important to take inventory of existing processes, how they work and where they break down or require a lot of workarounds to function.
Talk to stakeholders impacted about the change and get their buy-in. It is important to approach this exercise with the right intent and follow through. Neocol is here to support you in your BPR engagement and other implementation needs.
Neocol’s Advisory practice offers a myriad of services such as; executive visioning, design thinking, change management and leading business process re-engineering (BPR) workshops to help your organization get started with a business transformation strategy. Get in touch today!