Internal Training Is Not a One-Time Event

Do you remember when you learned how to ride a bike? It surely took more than one attempt, and may have resulted in some falls before celebrating your freedom from training wheels. Just like riding a bike, training is not a one-time event, it is an ongoing process.

Just in Time Learning

Much like riding a bike, the same process applies to learning new business processes and technology such as Salesforce (training wheels not included). Here at Neocol, we employ a simple but proven training strategy called just in time learning.

Just in time learning has been used for many years in adult education. It is an effective way to prevent learned skills from being forgotten before they can be applied. Just in time learning ensures attendees learn exactly what they need to learn as close as possible to the time they need to apply the knowledge and skills.

Go-Live Preparation

Internal training should be organized as closely as possible to the moment when users need to apply what is learned. This is known as go-live preparation. Go-live preparation is an exciting time in the lifecycle of a project and there are many steps to ensure a successful go-live. One important milestone in every Salesforce implementation is end user training.

How Training Occurs

Learning does not occur exclusively in a classroom or on zoom, in fact most on the job training occurs rather informally. Research shows that adults prefer training that consists of the following:

  • Delivered across multiple channels
  • Short and engaging training material
  • Subject Matter Expert (SME) involvement

Day-to-day business doesn’t come to a halt to make time for training; teams typically balance learning new job responsibilities and tools while maintaining legacy systems.

Salesforce Training Example

SaaS applications like Salesforce are enhanced and updated on a regular basis and it is important to keep up to date with learning and training opportunities. Providing ongoing learning opportunities both formal and informal are critical to long term adoption among employees. Embracing a training strategy in which employees are continuously learning and being efficiently upskilled is best practice and a recipe for success.

How Neocol Can Help

The best built technology system won’t be fully utilized or adopted internally if training is executed poorly. It is of utmost importance that we mitigate the risk of poor training in our client’s projects. Here at Neocol, we engage every client in training discussions early on in project planning in order to create a successful learning strategy.

Contact us today to implement a training strategy that works for you!

Proactively Prevent Churn

Prevent customers from canceling or decreasing their subscriptions and related services.

Fuel Product-Led Growth

Position products as the main drivers of customer acquisition, activation, satisfaction, retention, and scalable expansion.

Quote w/ Speed, Accuracy,
& Control

Scale your business with essential controls, accuracy, and flexibility that drive top-line revenue.

Ignite Partner Relationship

Unleash your partner network to
enable growth and provide world-
class service to your customers.

Best-In-Class CX Customer

Deliver personalized experiences to customers through innovative marketing, sales, service, and engagement strategies.

Unlock Efficient Self-Service 

Drive efficiency, reduce costs, and make it easier for your customers to do business with you at any point of their journey.

Automate Revenue

Eliminate manual worksheet-driven processes by creating a fully automated, common source of truth.

Harvest Game-Changing
Intelligence & Data

Leverage data and AI across your business to optimize your operating model, supercharge performance, and make informed decisions.

Streamline Billing
& Collections

Automate invoice generation and contract updates to drive efficiencies.

Delight customers and ignite your partner network with multi-cloud solutions for subscription businesses
Improve the subscription customer experience, speed up sales cycles, and automate billing and revenue recognition

Drive profitable top-line growth selling through your partners

Unleash seamless integration and unparalleled efficiency, revolutionizing your business connectivity and accelerating growth
Simplify revenue recognition and compliance on the Salesforce platform

Meet your customers where they want to be met

Simplify the complexity and strain around evolving revenue recognition mandates

Delight your customers by enabling a simple, easy-to-use payments page


How Can We Help You?