Internal Training Is Not a One-Time Event

9th December 2020

Do you remember when you learned how to ride a bike? It surely took more than one attempt, and may have resulted in some falls before celebrating your freedom from training wheels. Just like riding a bike, training is not a one-time event, it is an ongoing process.

Just in Time Learning

Much like riding a bike, the same process applies to learning new business processes and technology such as Salesforce (training wheels not included). Here at Neocol, we employ a simple but proven training strategy called just in time learning.

Just in time learning has been used for many years in adult education. It is an effective way to prevent learned skills from being forgotten before they can be applied. Just in time learning ensures attendees learn exactly what they need to learn as close as possible to the time they need to apply the knowledge and skills.

Go-Live Preparation

Internal training should be organized as closely as possible to the moment when users need to apply what is learned. This is known as go-live preparation. Go-live preparation is an exciting time in the lifecycle of a project and there are many steps to ensure a successful go-live. One important milestone in every Salesforce implementation is end user training.

How Training Occurs

Learning does not occur exclusively in a classroom or on zoom, in fact most on the job training occurs rather informally. Research shows that adults prefer training that consists of the following:

  • Delivered across multiple channels
  • Short and engaging training material
  • Subject Matter Expert (SME) involvement

Day-to-day business doesn’t come to a halt to make time for training; teams typically balance learning new job responsibilities and tools while maintaining legacy systems.

Salesforce Training Example

SaaS applications like Salesforce are enhanced and updated on a regular basis and it is important to keep up to date with learning and training opportunities. Providing ongoing learning opportunities both formal and informal are critical to long term adoption among employees. Embracing a training strategy in which employees are continuously learning and being efficiently upskilled is best practice and a recipe for success.

How Neocol Can Help

The best built technology system won’t be fully utilized or adopted internally if training is executed poorly. It is of utmost importance that we mitigate the risk of poor training in our client’s projects. Here at Neocol, we engage every client in training discussions early on in project planning in order to create a successful learning strategy.

Contact us today to implement a training strategy that works for you!

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